On hold? We hear you loud and clear!

BJ Bounds

To all of our loyal customers, we are so sorry you have been experiencing long wait times for technical support.  We understand your frustration and we are in the process of making the necessary changes to turn your frowns upside down.

As of today, we have added 7 additional full-time staffers and 5 additional part-timers to our tech support team!

Many of these new employees are already experienced in supporting Calyx customers and will be on the phones to help you immediately.  We are pleased to have them back and we know you will be too!

If you would like to talk real-time to one of our tech support people, call 1-800-342-2599 and select the option that best suits your needs.  The hours vary by product to please make note of the staffing times in the chart below.

Alternatively, you might find an answer to your question in one or more of the following avenues:

  • Chat real-time with our support staff Monday through Friday during the hours listed below.  To start, click here.
  • Find step-by-step instructions and work-arounds on our Knowledge Base.
  • Send an email to support@calyxsoftware.com and someone will follow up with you as soon as possible during our normal business hours.
  • This year we are offering free on-line training to all current customers.  Click here to see the complete list of subjects.
  • You may also see some of your questions answered here on this blog if you do a quick search.

 

Queue Hours
Point Support 7:00am – 7:00pm
Point Install 7:00am – 7:00pm
Loans 8:00am – 6:00pm
WebCaster 8:00am – 6:00pm
CustomerSvc 8:00am – 5:00pm
PDS 8:00am – 6:00pm
Mycalyx 8:00am – 5:00pm

We really do want to make sure all of you are happy with your software and the service you receive from Calyx and we take action whenever possible to make that happen.  We hope you are enjoying the beginning of this new year and wish you success.

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