We’ve got it!
We’re pleased to offer live phone support from 8:00am to 7:00pm Central Time Monday through Friday. A word of caution to all procrastinators: we do close down the lines for one hour at 3pm on Friday afternoon for training! And of course we enjoy all the same Federal holidays that you do!
For those of you that keep up with our social media posts like this one, here’s a little secret for you: our shortest wait times are early in the morning and late in the afternoons. So now you know the best times to call or online-chat with us!
But if you find yourself needing assistance during our peak call times and you can’t hold, we have other support options for you too! Although we love talking to you on the phone, we also offer technical information on our support site or you can try our extremely helpful Knowledge Base. If you can’t find what you’re looking for there, check out our user forums, where perhaps other users or our moderators can provide the answers you seek.
Our support services are always free to licensed users of non-retired versions so make sure you keep your software up-to-date.
To update your software: 800-362-2599
To call our support team: 800-342-2599
To email our support team: firstname.lastname@example.org