We still support you!

BJ Bounds

We’re making some changes to our support channels to better serve you!

Effective September 23, online chat will no longer be an option for support.  In order to accommodate higher call queue volume, we are diverting all of our support resources from online chat to phone support.

As always, you can visit our online Knowledge Base, take a free online class, or you can email us at support@calyxsoftware.com. Emails are typically answered by the next business day.

If you want to speak live to one of our support experts, you can still call us at 800-342-2599 Monday through Friday. The hours for the support queues are as follows:

PointCentral Support                  8:00AM – 6:00PM CDT
Installation/Point Support           8:00AM – 7:00PM CDT
Loans Support                           8:00AM – 6:00PM CDT
WebCaster Support                    8:00AM – 6:00PM CDT

The phones are closed on Fridays from 3:00PM – 4:00PM CST for training and on all federal holidays.

We hope to see you at the Calyx User Conference on November 15th!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: