Help with Point: Opening a Point-converted PDF

BJ Bounds

Point is great about converting loan documents in to PDF’s.  It’s a wonderful tool that keeps your documents secure and un-alterable.  But PDF conversions can be finicky just like MS Word documents. Have you ever tried to save a word document with a “/” in it for date?  It’s frustrating, but it just won’t take it.

Well, similarly, if you’ve got an extremely long file path name or a “forbidden” character, you will see “”Could not open .PDF because it is either not a supported file type or because the file has been damaged” when you try to open it.

The solution is to convert your forms to PDF’s and save them on your C: drive.

If you need step-by-step instructions with screen shots, visit Knowledge Base article # 0769.

You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.

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