Help with Point: Downloading from MyCalyx

BJ Bounds

We all get error messages; no matter what system or software we’re working in, something isn’t going to agree with what we are trying to do.

Getting error messages can be un-nerving, but some can be downright scary—even if they’re not really that bad.

For instance, due to a specific firewall issue, you might encounter this one when you try to download Point from MyCalyx:  “Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.”

But like I said, it’s really not that bad.  If you receive this message, it’s because A Sonic Firewall is configured on the network with Content Filtering Enabled and Category 28 (Hacking/Proxy Avoidance Systems) listed as a Forbidden Category.

In this case, the firewall is blocking a specific MyCalyx IP address.  All you need to do is configure the firewall to allow the IP address.  It’s really a straightforward, simple process and you can find the details on our Knowledge Base article # 0770.

You can also find answers for many of your Point questions on the Knowledge Base with a quick search or if your account is current, you may call our Support Team at 800-342-2599.


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