We’ve talked before about how surprised we are to find that other LOS companies actually charge users for ULDD functionality. We certainly do not charge extra for features in our software that you need for compliance. We also don’t limit the number of users that can call in for support. We believe that if you need help, we’re here to provide it.
But most of you already know that, or you wouldn’t be reading this blog.
Our goal is to provide you with the software you need to get your job done right and support you in any way we can to help you.
We also know that there will be times you need help and we’re not open to give you the personalized service you might hope for. For times like those, we keep the Knowledge Base open and updated 24 hours a day.
We have an entire section of our Knowledge Base devoted to issues related to ULDD. You will find that many of the messages you receive point to just one small piece of missing information that you can easily find and correct.
If you can’t find your particular message on the Knowledge Base, you can send an email to our support team at firstname.lastname@example.org at your convenience or call them at 800-342-2599 during business hours.