September 24, 2013
We’re here to help.
Calyx is proud to offer free technical support to all of our current customers. We don’t limit support to particular accounts or even to the number of users that can call from each account. Free is free to all users of current accounts. This applies to phone support, emails, online message boards, even our social media pages. Support for our products is available at 800-342-2599 beginning at 8am through 7pm Central (depending on the product). Emails sent to email@example.com are answered during business hours as well.
But if technical support isn’t quite enough—for instance maybe you’re upgrading to PointCentral or Path and need additional help getting set up beyond the typical installation, or maybe you have a whole new team you want to bring up to speed at the same time— we have experts who can help.
Our team of professional consultants have years of industry experience and in-depth knowledge of our software. They can help you get set up and running smoothly in no time. Whether you need personal online support or an in-house consultation, you can get what you need from Calyx Professional Services. Just call 800-362-2599 to get your customized program started.
In the meantime, you and all of your users can participate in our many scheduled online training sessions designed to make you a super-user of our software and get efficient—fast! Take as many classes as you need—as many times as you want. Our online training sessions are also free to all users of current accounts. Just visit our Schedule and sign up for the next available class! You can also check out our Knowledge Base for helpful tips and tricks.
We appreciate our users and want to make sure you feel confident that your software is helping your loan processes run smoothly and efficiently. Let us help.
September 19, 2013
If you’re on Point 9.0, you’re getting there. With the new “QM button” you can run a QM determination on your loans in seconds.
With that determination, you will instantly know the QM type and the liability protection level based on the available loan data. You also get Points & Fees assessments with all fees detailed and explained as well as the QM Qual Rate. And perhaps the best part? You get comprehensive evidence of compliance with every report you run—and you’ll want to run a report at each stage of the loan process.
If you know now if you’re producing QM loans, the January 10th deadline will be just another day for you. Get your business in shape before the end of the year and you’ll be ahead of your competition.
If you need to update your Point loan origination software to Version 9.0, call your account manager today at 800-362-2599.
July 9, 2013
Did you know the procedure for reinstalling Point recently changed?
Before the MyCalyx 1.4 update, a MyCalyx Administrator only needed to resend an email to the Point end user with instructions to follow the Installation Wizard to reinstall.
Since the MyCalyx 1.4 update, a Point user needing to reinstall Point receives a message “Point has installed successfully. A new version of Point will open” and when the user tries to open Point, nothing happens.
This is because prior to reinstalling Point, Point must be uninstalled from the computer and a new installation email needs to be resent from MyCalyx.
If you need to reinstall Point, you can follow the step-by-step instructions outlined in Knowledge Base Article 0266 “Reinstalling Point via MyCalyx.” If you need additional assistance, please call our Support Group at 800-342-2599 M-F 8:00am – 7:00pm CDT.
June 27, 2013
It’s been almost 3 months since we introduced Path to the mortgage industry. We’re proud that we’ve developed a new product—one that functions in such a revolutionary way—that has generated such interest among our clients.
Path is a departure from your everyday LOS. It’s designed specifically for the needs of lenders—and it works they way they need it to. Featuring a pipeline view configured by role, Path ensures users only see what they need to see to do their job.
Here are just a few more of the features in Path:
- A unique role-based workflow
- 100% web-based accessibility that runs on the most-popular browsers (Google Chrome™ Safari®, Firefox®, Internet Explorer®, etc.)
- Customer-owned and controlled data on the Microsoft Azure™ cloud platform
- Configurable operating units user groups that mirror each client’s organizational structure
Find out more about Path at www.calyxsoftware.com or call your account manager at 800-362-2599 to schedule a live demo.
February 26, 2013
Point 8.0 SP2 treats FHA loans submitted to Freddie Mac a little differently than before. If you have attempted to submit an FHA loan and received this message: “07 LP 41: You have requested automated underwriting with reference number which is not a valid request for an FHA total resubmission,” you will need to complete one more step before resubmitting.
For complete details, you can visit the Knowledge Base article, but here are the steps you’ll find:
To remove the credit reference number so that you can submit to Freddie Mac:
- Open the Point file.
- From the menu bar, select Interfaces > Freddie Mac > Addendum.
- From the Merged Credit Reference Number (MCRN) section, remove the reference number next to the Borrower and Co-Borrower fields.
- Resubmit the loan to Freddie Mac and then manually enter the credit reference number in the Freddie Mac site.
If you have an un-married co-borrower attached to your particular loan file, you’ll have to remove the credit reference number from that file as well.
You can always find helpful information on almost any of your Calyx Software questions on our Knowledge Base 24 hours a day or you can email firstname.lastname@example.org.
Calyx offers free phone support for all users of current accounts. Call 800-342-2599 during office hours for additional help.
February 6, 2013
It’s time to update your Point® software! Point 8.0 Service Pack 2 is now available for download at MyCalyx.com®.
SP2 has several compliance updates along with a updates and modifications to forms, interfaces and screens. Administrators should push this update to users as soon as possible.
Here are just a few of the highlights you’ll find in this software update:
- The Fees Worksheet block 2 has been updated with editable percentage or dollar amount fields and locked calculation fields that accurately reflect amount changes to the credit fields
- Several HUD forms have been updated with mandatory changes
- The Anti-Steering Disclosure has been updated to match the Good Faith Estimate
- The CLTV has been updated to properly reflect when a second mortgage amount is added
For additional details, visit the Release Notes or call our support team at 800-342-2599.
Account not current? Call your account management team today at 800-362-2599 to find out how our convenient monthly payment plan can simplify your budget and keep you in compliance.
December 11, 2012
Are you still trying to decide what you want for Christmas this year? Have you decided to treat yourself to something special but haven’t quite decided what it’s going to be?
Well, if you have committed to growing your business in 2013, maybe you should consider asking Santa for mobile apps. I’m not talking about Words with Friends or Angry Birds. I’m talking about Calyx Mobile™.
Calyx Mobile connects you to your office—and all your files—no matter where you are. If you get good signal, Point is there for you. You can capture lead information anywhere so that your new business prospects don’t get away. Check on loan status or the status of your entire pipeline—securely. No sensitive data is stored on your phone—everything gets sent directly to your Point® system or your PointCentral® server.
You can only get Calyx Mobile on iPhones or Androids and your software must be the most current version. Free demo files can be downloaded from the Apple Store or Google Play Store so you can decide before you buy. Learn more here.
If you’re playing Santa for yourself and you’re ready to get connected, call your account manager at 800-362-2599 today and ask for Calyx Mobile.